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How ex77 Handles Your Personal Information

This Privacy Policy explains what data ex77 collects when you open an account, make a deposit via bKash, Nagad, or Rocket, and use our platform — and exactly how we store, use, and protect it.

Account data protectionbKash, Nagad, Rocket payment privacyCookie and device data clarityYour right to access or delete data
ex77 How ex77 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about your data, want to request a correction, or need to raise a concern about how your account information is handled, our support team is here to help. You can reach us through live chat on the platform, by email, or through the in-account help section. All privacy requests are handled by the same team that manages wallet and account queries.

Live Chat Start a live chat session directly from your account dashboard. Mention your privacy request and our team will log and action it.
Email Support Send your data request or privacy concern to our support email. Include your registered phone number so we can verify your account identity.
In-Account Help Navigate to the Help section inside your account. Submit a privacy ticket and track its status without leaving the platform.
DATA HANDLING PRACTICES

How We Protect and Manage Your Data

ex77 applies a layered approach to data security — from how your bKash or Nagad payment details are stored, to how we manage cookies on mobile devices. Below are the four areas we take most seriously when it comes to your personal information.

Payment Data Security

Your bKash, Nagad, and Rocket transaction data is encrypted in storage and never shared with unrelated third parties. Payment records are kept only as long as reconciliation requires.

Cookies and Session Tracking

We use cookies to keep your login active and remember your preferred deposit method. You can adjust cookie preferences through your browser settings at any time.

Account Retention and Deletion

If you close your account, we retain only the data required by financial and legal obligations. You can request full deletion of non-mandatory data by contacting support.

Who to Contact for Changes

All data correction, access, or deletion requests go to our support team via live chat or email. We confirm receipt and aim to respond within a reasonable timeframe.

Common Questions About Your Privacy on ex77

These are the questions we hear most often about how your account data is managed, what rights you have, and how our data practices work in Bangladesh.

We collect your name, phone number, email address, and the payment method you link — bKash, Nagad, or Rocket. Device and session data is also collected to keep your login secure.

No. Your bKash, Nagad, and Rocket payment details are used only for processing your transactions. We do not sell or share them with unrelated third parties.

We keep data required for financial records and any applicable legal obligations. Non-mandatory data can be deleted on request — contact our support team to start that process.

Yes. Submit a data access request through live chat or email with your registered phone number. Our team will verify your identity and provide the information we hold.

Cookies maintain your session, remember your last deposit method, and help pages load correctly on your mobile connection. You can manage or block cookies through your browser settings.

This policy covers accounts registered and active on ex77. Whether our platform is accessible to you depends on your local law and eligible regions. Check your local regulations before registering.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.